PRIVACY POLICY

PRIVACY POLICY
Confidentiality and security are core values of ICARUS CANOPIES SL and we therefore undertake to ensure the User’s privacy at all times and not to gather any unnecessary information. Below we provide all the information necessary regarding our Privacy Policy in relation to the personal data collected, explaining:

·      Who is the processor of your data.
·      The purpose for which we gather the data requested.
·      What are the legal grounds for their processing.
·      The length of time we store the data.
·      Who your data are disclosed to.
·      What your rights are.

Data Controller:
ICARUS CANOPIES SL
CIF/VAT:ESB-62019807
P.I. El Ramassar – C/ Valles s/n
08520 Las Franquesas del Valles – Spain
info@icarusworld.net

Purposes, legal grounds and storage of the processing of data sent via the:

CONTACT FORM.

Purpose:
To provide the means for contacting us and for answering your requests for information and also to send you information on our products, services and activities including via digital means if you check the acceptance box.

Legal grounds:
The user’s consent when requesting information via our contact form and checking the acceptance box for the sending of information.

Storage:
Until your request has been resolved via our form or answered by email, if no new processing has been generated. In the case of accepting commercial information, until you cancel your subscription.

REGISTRATION FORM.

Purpose:
To record you as a registered user, grant you access to the exclusive contents and services for registered users and to send you information and offers on our products and services including via electronic means.

Legal grounds:
Consent of the user and legitimate interest in informing our clients and registered users regarding our products and services.

Storage:
Until the registered user requests de-registration and subsequently during the legally provided time periods.

SENDING OF EMAILS.

Purpose:
To answer your information requests, deal with your requests and answer any inquiries or doubts.

Legal grounds:
The user’s consent when requesting information via our email address.

Storage:
Once your email request has been answered, if no new processing has been generated.

Obligation to provide your personal data and the consequences for a failure to do so.

The supply of personal data requires a minimum age of 14 years, or, if applicable, sufficient legal capacity to enter into a contract.

The personal data requested are necessary to manage your requests and/or render the services that can be contracted and therefore any failure to do so signifies we cannot attend to you correctly nor provide the service requested.

Recipients of the data:
Your data are confidential and will not be transferred to third parties unless legally required.

Rights in relation to your personal data:
Any person may withdraw their consent at any time after granting it for the processing of their data. Under no circumstance does withdrawal of consent affect the execution of the subscription contract or the relations established previously.

Likewise, you may also exercise the following rights:

·      Request access to your personal data or rectification of same when inaccurate.
·      Request their erasure when, amongst other reasons, they are no longer necessary for the purpose for which they were gathered.
·      Request restriction of processing in certain circumstances.
·      Request objection to the processing of your data due to your particular situation.
·      Request data portability when so provided in law.
·      Other rights recognized in applicable law.

Where and how to exercise your Rights:
By writing to the party concerned at their postal or electronic address (provided in section A), indicating the reference “Personal Data”, specifying the right to be exercised and with regard to which personal data.

In the event of any dispute with the company with regard to the processing of your data, you may lodge a claim with the Data Protection Authority (www.agpd.es).

Cookies
This webpage uses only its own and third-party (Google Analytics) technical, personalization and analysis cookies which under no circumstance process personal data nor capture browsing habits for advertising purposes.

As a result, pursuant to article 22 of the Law on Information Society Services, and given that analysis cookies are used, we have requested your authorization to use them and informed you of same, and they will be installed after a reasonable period of time for the user to have time to decide whether or not to authorize them.

Security of your personal data
In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary measures of a technical and organizational nature to ensure the security of your personal data against alteration, loss and non-authorized processing and access.

Updating your data
It is important you inform us whenever there has been any modification so we may update your personal data; otherwise we cannot be liable for the accuracy of same.

We shall not be liable for the privacy policy regarding the personal data you may supply to third parties via the links on our webpage.

This privacy policy may be modified to adapt them to any changes on our website together with any legal or jurisprudential modifications regarding personal data which may appear, and you are therefore requested to read this policy every time you supply your data via this Website.

 

Terms & Conditions

Conditions of sale – Refund, Return, and Cancellation Policy

All Sales Final:

All sales are final. We do not offer refunds, returns, or cancellations for any reason other than inherent defects in the product as outlined below.

Product Replacement for Inherent Defects:

In the event that a product has an inherent defect, customers may be eligible for a replacement.
To initiate a replacement, customers must follow our claim process, which includes notifying us of the defect within 30 days of receiving the product.
Proof of purchase and evidence of the defect will be required as part of the claim process.
Replacement products will be provided at no additional cost to the customer.

How to Initiate a Product Replacement:

To report an inherent defect and request a replacement, please contact our customer service team at support@icarusworld.net.
Provide your order number, details of the defect, and any supporting documentation or images.
Our customer service team will guide you through the claim process and provide any necessary instructions.

Inherent Defects:

Inherent defects are defined as faults or issues present in the product at the time of purchase that affect its functionality or performance.
Cosmetic imperfections or damages caused by mishandling, misuse, or normal wear and tear are not considered inherent defects.

Exceptions:

In cases where a replacement product is not available due to stock limitations or other reasons, customers may be eligible for a refund at our discretion.
Customized or personalized items may not be eligible for replacement unless the defect is related to our error during customization.

Policy Updates:

We reserve the right to update or modify our refund, return, and cancellation policy at any time.

Contact Information:
ICARUS CANOPIES SL
Pol. Ind. Ramassar c/Valles s/n
08520 LAS FRANQUESAS DEL VALLES
SPAIN
+34 93 849 64 32
support@icarusworld.net